Request deletion in the app
- Sign in to SA Connect.
- Open Profile, then Account & privacy.
- Choose Request account deletion.
- Type DELETE and submit the request.
Requests are verified and normally completed within 30 days. You can cancel while the request is awaiting review.
If you cannot access your account
Open the secure website support form and use the email address registered to your account. Choose Account & sign-in and use the subject “Account deletion request”. Never include your password, payment-card details or verification codes.
Selected data
Use available edit or delete controls for content. For other information, open the Support Centre or use the secure support form with the specific profile information, image, message or content you want removed.
Limited retention
Subscription and transaction records may be retained for tax, accounting, dispute and fraud-prevention obligations. Reports, moderation and security records may be retained to protect members and prevent repeat abuse, or longer where required by law.
Deleting an account does not automatically cancel an app-store or web subscription. Cancel through the platform where you subscribed.